Jason Markk stands behind the quality of our products.

If you receive an item you purchased directly from
our site in a damaged condition, please reach out to our Customer Care
team at info@jasonmarkk.co.nz with a few photos of the damaged item as well
as the shipping box that it came in, and we will be happy to assist you with a return and replacement order or refund.

Please ensure that the damaged item remains unused and in the original packaging.

Mistakes can happen, and we are here to help!

Please reach out to our Customer Care team at info@jasonmarkk.co.nz with your order
number, the full shipping address as it appears on the order and the address
that you need it changed to, and we can try to assist. While we can not guarantee changes will be made, we will do our best.

If your order has been processed and shipped and it's too late to modify, we will let you know.

Please reach out to our Customer Care team at info@jasonmarkk.co.nz with your order
number, and we will attempt to cancel the order for you. 

Please note we are only available to make changes M-F 8:30am-5pm, excluding public holidays. Changes can not be guaranteed so if your order has been processed and it's too late to cancel, we will let you know.

If your order has not been delivered within the expected timeframe, or the tracking seems to be stuck, please reach out to our
Customer Care team at info@jasonmarkk.co.nz with your order number. We will escalate the issue and work closely with the courier service to investigate further and provide a resolution as swiftly as possible. Your patience and understanding in these situations are greatly appreciated as we work to resolve the issue.

Please note that the shipping timeframe starts after the order ships.

If you encounter a situation where your package is marked as delivered but hasn't arrived, we're here to help. Initially, we advise you to check with any neighbors or housemates who might have accepted the package on your behalf. Sometimes, packages can be left in unexpected places, so it's also recommended to thoroughly check around your property. Don't forget to double-check the shipping address as well.

If these steps don't lead you to your package, and especially if it has been more than two business days since the delivery status was updated, please contact our Customer Care team at info@jasonmarkk.co.nz. We will escalate the issue and work closely with the courier service to investigate further and provide a resolution as swiftly as possible. Your patience and understanding in these situations are greatly appreciated as we work to resolve the issue.

Please reach out to our Customer Care team at info@jasonmarkk.co.nz with your order
number and why you believe that your order was delivered to the wrong address,
so that we can assist. Please also provide your correct address.

We will work to bring a resolution to the situation as quickly as possible.

Unfortunately orders placed on https://www.jasonmarkk.co.nz/ ship within New Zealand only.

There are a few places that you can
check out that have product specific video tutorials included below. 

Jason Markk Website: How to care – Jason Markk

Jason Markk YouTube Channel: Jason Markk - YouTube

If you don’t find the answer to
your questions there, drop us a line at info@jasonmarkk.co.nz

There are a few places that you can
check out that have product specific video tutorials included below. 

Jason Markk Website: How to care – Jason Markk

Jason Markk YouTube Channel: Jason Markk - YouTube

If you don’t find the answer to
your questions there, drop us a line at info@jasonmarkk.co.nz

Use this link to see where you can buy our products in person: Store Locator – Jason Markk

This list is constantly growing and being updated so be sure to check back often!

For any products not purchased
directly from our website, please contact the retailer directly to process a
return or exchange.

For any products purchased directly
from our website, please contact our Customer Care team at jasonmarkk.co.nz with your order number, and the reason for wanting to return or exchange the products so that we can assist.

Jason Markk offers a limited warranty for products purchased directly from Jason Markk or its authorized retailers. Our products are warranted to be free from manufacturing defects for up to 120 days from the date of purchase (or for the maximum period required by applicable law, if shorter).

This warranty applies only to purchases made directly through Jason Markk or from an authorized retailer; we cannot warrant products purchased through unauthorized third-party distributors.

If you believe you have received a defective product under this warranty, please contact Jason Markk customer service along with proof of your purchase date and place, and we will work with you to remedy the issue.