Returns & Exchanges
Please note that items purchased from https://www.jasonmarkk.co.nz can be returned to Jason Markk for a refund. Items purchased elsewhere must be returned to their original point of purchase.
Our Return Policy
Items purchased from https://www.jasonmarkk.co.nz must be returned in new, unopened and unused condition in order to receive a refund or exchange.
We provide easy returns and exchanges for New Zealand orders within 30 days of delivery, and up to 14 days after you initiate the return process.
- The item must be in new, unopened and unused condition, and include the original tags, and packaging.
- Proof of purchase is required (e.g. receipt or online order confirmation number).
- Final Sale items cannot be returned. Final Sale items include gift cards and any items marked as Final Sale on our website.
- Returns are processed in the country of purchase.
- All returns should be shipped with tracking. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
Please contact us, in advance of your intentions to return a product or if you have any concerns so that we can assist you with a smooth transaction. Please let us know if you are requesting a return for a refund or an exchange. Our customer service team will reply with return instructions and the address to send your item to.
Once your return arrives at our warehouse, please allow 5–7 business days for us to check and process it. When your refund has been issued we'll email you, and it can then take up to 10 business days for the funds to appear in your account, depending on your bank. Please note that failure to meet any of our return conditions may result in your request for a refund or exchange to be declined.
*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfilment of orders from www.jasonmarkk.co.nz is contingent upon product availability and discretion in managing inventory. Jason Markk explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure the item remains unused and in the original packaging.